Useful Downloads and Links

Downloads from Citizens Advice North East Suffolk

Links to other websites that may help you

Listed below in sections are a series of useful links to websites covering a wide range of topics. Some, like the Citizens Advice Advice Guide or AgeUK, Gingerbread and AdviceNow, provide advice on multiple issues, but most are single-issue advice sites.

Note: This page and others on our website contain links to other websites that are not under our control. We cannot accept any responsibility for the content within, or availability of, linked sites. The inclusion of any links should not be taken as our endorsement of any of the linked websites or any association with its operations, the links are provided for your convenience only.

Debt & Money links

Useful information from the Citizens Advice self-help website, Advice Guide – select your country e.g. England and then click on ‘Debt & Money’ at the top.

The Money Advice Service

Money Saving Expert (the Martin Lewis website, lots of topics that may be of interest)

Step Change. Advice on problem debt, online and telephone only

National Debtline (online and telephone advice), part of The Money Advice Trust,

This organisation also provides advice to self-employed and small business owners on aspects relating to business debt

Savvy Woman, Sarah Pennells, a personal finance journalist, provides online advice and information on financial issues

Age UK offers advice about money and other issues for older people

Advicenow offers advice on a range of issues including money, benefits, employment etc

Gamblers Anonymous provides advice on how to deal with gambling problems

Association of British Credit Unions, local credit union in Waveney

IFA Promotions provides a list of Independent Financial Advisers

Tax & National Insurance links HM Revenue and Customs webpages

Tax Help for Older People offers free tax help for older people on low incomes

The Low Incomes Tax Reform Group (LITRG) is an initiative of the Chartered Institute of Taxation to give a voice to those who cannot afford to pay for tax advice

TaxAid, free confidential advice about tax problems

Benefits links

Benefit information from webpages including Entitlements, Child Benefit, Jobseekers Allowance (including Employment Support Allowance, ESA), Benefits for families, Tax credits, Carers and disability benefits (including Personal Independence Payment, PIP), Heating and housing benefits etc HM Revenue and Customs

Turn2us charity helps people to access welfare benefits and grants

Age UK offers advice about money and other issues for older people

Dial UK, offers help for people with disabilities

Housing links

Government website on your legal obligations and rights

Shelter, the housing and homelessness charity

Access Community Trust, Waveney This organisation provides support with housing, health, wellbeing, education and employment.



Employment links

ACAS provides advice, training and conciliation service to resolve workplace problems

The Human Rights Commission, your rights to equality at work

The Health and Safety Executive, workers rights and responsibilities that affect health and safety at work

Access Community Trust, Waveney This organisation provides support with housing, health, wellbeing, education and employment



Family & Relationships links

Gingerbread, provides advice and practical support to single families

ChildLine, confidential help for children

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

Cruse provides advice and support for people dealing with death

Relate provides advice and counseling to help with relationship problems

Child Support Agency, a government body that handles financial claims

National Domestic Violence Helpline. Support for people experiencing domestic violence

Waveney Domestic Violence and Abuse Forum. Local support for people experiencing domestic violence and abuse

0808 2000 247

Rights of Women. Legal advice for women

Women’s Aid. Support for women and children suffering violence, plus other useful links

Suffolk Family Carers. Local organisation that supports people looking after a relative, friend, partner or child who cannot manage without help.


Consumer links

Useful fact sheets from Citizens Advice, Advice Guide.


Which? Campaigns for consumer rights

Action Fraud. Central point of contact for information about fraud and financially motivated internet crime

Resolver. Free help to make a complaint about a product or service you’ve received

The BBC Radio 4 programmes, Money Box Live and Call You and Yours, provide topical advice and are worth listening to.

Education links

Government information from school to university level

Local information on education in Suffolk


Immigration links

The Refugee Council helps and supports refugees

Tackling Discrimination in the East Advice given on all forms of discrimination and local face to face interviews available in Lowestoft.


Utilities links

British Gas Energy Trust

EDF Energy Trust

Energy Saving Trust

UK Power Networks – Priority services during a power cut

Health links

NHS Choices, advice and guidance

Healthwatch England, consumer champion for health and social care

Adfam, a national charity working with families affected by drugs and alcohol

Rethink, practical mental health information

The Stroke Association Support for stroke survivors to make the best recovery they can

The MS Society. UK’s largest charity dedicated to supporting everyone whose life is affected by Multiple Sclerosis

The Alzheimer’s Society UK’s leading support and research charity for people with dementia, their families and carers. 

Sensing Change This organization works with people throughout Suffolk who have sight and hearing loss. Offers courses for carers and cared-for.

Suffolk Independent Living This organization promotes and supports independent living for everyone regardless of impairment or disability.

Great Yarmouth and Waveney Mind offers a range of services to support those suffering mental ill health and their carers.

Ombudsmen & Regulatory bodies links

Ombudsmen exist to deal with complaints from ordinary citizens and consumers about most public bodies and some services in the private sector.

British & Irish Ombudsman Association
Lists ombudsmen and complaint handling bodies

Adjudicator’s Office
For complaints about HM Revenue & Customs, the Valuation Office Agency and The Insolvency Service

Equality and Human Rights Commission
Advice and guidance on equality and human rights

Financial Ombudsman Service
For complaints about banks, building societies, loans and credit, hire-purchase, mortgages, insurance, investments, endowment policies and pensions

Financial Services Authority (FSA)
Regulator for financial services such as banks and credit companies, insurance companies and mortgage lenders

Financial Services Compensation Scheme
An independent organisation which pays compensation if you have a claim against firms authorised by the FSA

Local Government Ombudsman
Deals with complaints about local councils and other bodies

The Legal Ombudsman

Office of Communications (OFCOM)
An independent organisation which regulates phone, television and radio companies

Office of Water services (Ofwat)
An independent organisation which regulates water companies

Ombudsman Services: Communications
For complaints about phone and broadband companies who are members of the ‘Ombudsman Services: Communications’ scheme

Ombudsman Services: Energy
If you have a dispute with a fuel supplier

The Consumer Council for Water
For complaints about water companies

Parliamentary Ombudsman
Investigates complaints about UK Government departments or the NHS in England. Ask your MP

The Information Commission
For advice about data protection and freedom of information


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I think you are all wonderful, the way you give up your time to help people.

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