March 23, 2022

Exciting new job opportunity!! SOCIAL PRESCRIBING LINK WORKER Full time Post Based in Lowestoft Salary – £25,991 p.a. We are looking to recruit an exceptional person to join our Social Prescribing Team. Working within the primary care network multi-disciplinary healthcare teams … [ Read More ]

Self-Help Self-Harm booklet

May 24, 2021

Please find a link below for a self-help booklet which aims to help those who self-harm, and their family/friends/colleagues find support. It includes a self-harm safety plan that an individual can complete to help them identify coping strategies. Self-Help Self-Harm booklet … [ Read More ]

Voice of a Friend

October 7, 2020

We have a new telephone service ‘Voice of a Friend’. Befriending offers volunteers a unique opportunity to support the very many lonely people in our community through regular chats on the telephone. For more information see our volunteers page: … [ Read More ]

“Money Matters – Managing Debt Together.”

June 25, 2020

New campaign launched to support those with financial worries East Suffolk Council and its three local Citizens Advice services have launched a new campaign to remind residents with financial worries that free support and advice is available. To encourage people … [ Read More ]

UPDATE Labour Market News

March 23, 2020

WAY TO WORK HOW WAY TO WORK CAN HELP Way to Work is a new partnership between government and employers to get 500,000 jobseekers into work by the end of June 2022. This partnership will help fill record numbers of … [ Read More ]


  Coronavirus 19 / COVID-19 Respecting the guidance issued by the UK government both in terms of social distancing and the need for vulnerable groups to self-isolate we regret that we have closed all our offices and outreaches, including Halesworth, … [ Read More ]

Get help applying for Universal Credit

Our Help to Claim service can support you to claim Universal Credit, including assessing your eligibility, making your claim – right though until you receive your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, … [ Read More ]

Help us raise funds for FREE!

October 25, 2019

Want to help us raise much needed funds for FREE? Well, now you can just by shopping via Give as you Live Online! When you shop at over 4,300 top stores including Amazon, John Lewis & Partners, Expedia and Marks & Spencer via … [ Read More ]

Volunteers Needed!

May 22, 2019

Volunteer Events Oct 2019 – We took part in the Volunteer Fayres at Halesworth and Lowestoft Libraries recently as we’re looking for new volunteers of all ages to join the teams.  We’ve over 40 volunteers that already help us in this part … [ Read More ]

Thanks for voting for us in the Tesco ‘Bags of Help’ scheme!

April 30, 2019

Sept 15 2019 –  We received a  cash boost from the Tesco Bags of Help initiative. Tesco teamed up with Groundwork, the environmental charity, to launch its community funding scheme, which sees grants of £4,000, £2,000 and £1,000 awarded to local community … [ Read More ]

Thanks for your help signing our petition!

February 19, 2019

19th February- We’ve received some good news about our grant from Suffolk County Council that will support our work in Waveney and enable us to deliver our services free of charge in our local communities for at least another year. … [ Read More ]

Please sign our people-powered petition!

December 18, 2018

18th December 2018 – The future of Citizens Advice in Suffolk is under threat because Suffolk County Council is proposing to halve and then completely withdraw its funding in 2020. Please add your name to our petition so that we … [ Read More ]

Scams Awareness Event

July 6, 2018

Thursday 12th July 2018 – An event was held recently at the Citizens Advice offices in Lowestoft  that helped people to know when they had been targeted with a scam. The event was part a national campaign encouraging people to report … [ Read More ]

Endeavours Rewarded

June 25, 2018

25th June 2018 – We are very proud to announce that as part of the East Suffolk Universal Credit Support Partnership, we have received a prestigious national Silver Award from the Improvement and Efficiency Social Enterprise (iESE). The iESE Public … [ Read More ]

Meeting rooms, conference suite & office space hire

May 29, 2018

28th May 2018 – Our beautiful building is located in the heart of Lowestoft, within easy reach of transport facilities, public parking and the local business community and we now have a separate large conference room and upstairs offices for … [ Read More ]

Dementia Friends Training in Lowestoft

May 16, 2018

9th May 2018 – Staff and volunteers at Citizens Advice attended training recently given by the Alzheimer’s Society where they learnt about the different types of Dementia and how the disease affects people in different ways. The group did an … [ Read More ]

Citizens Advice recognised as part of a very successful team

February 23, 2018

23rd February 2018 – We are very proud to announce that as part of the East Suffolk Universal Credit Support Partnership, we have been shortlisted for a prestigious national award from the Improvement and Efficiency Social Enterprise (iESE). The iESE … [ Read More ]

Conference Room available for hire

February 2, 2018

2nd February 2018 – The former Marriage Room here at St Margaret’s House has been transformed into a smart Meeting Room / Conference Facility / Exhibition area and is now available for hire. The room, located in the centre of … [ Read More ]

Let’s End Hate Crime

November 6, 2017

6th November 2017 – If you’ve experienced an act of violence or hostility because of who you are or someone thinks you are, you may have been the victim of a hate incident or hate crime. Hate incidents and hate … [ Read More ]

Universal Credit campaign success

October 24, 2017

October 24th 2017 – It’s been a brilliant couple of weeks for our Universal Credit campaign. We’ve had two fantastic wins for our clients. The Work and Pensions Secretary announced that the helpline people call to claim Universal Credit will … [ Read More ]

New Trustees Needed: Apply Now!

September 12, 2017

September 12th 2017 – We are looking for new volunteer Trustees to join our charity management team. A number of opportunities exist and the current Board members are keen to hear from local people from all walks of life. This is a … [ Read More ]

Scams Awareness Month – If it sounds too good to be true….

July 11, 2017

July 1st 2017 – This month we’re working with Trading Standards to raise awareness of scams and how to protect yourself from people up to no good. Scams come in all shapes and sizes, cunningly planned and perfectly executed with … [ Read More ]

Thanks for supporting us

March 26, 2017

24th March 2017 – Many thanks to the 20 teams that came along to The Spring Tide quiz on Thursday evening. A great time was had by all and some much needed funds were raised for us to kit our … [ Read More ]

Volunteer Receptionist required at our Beccles office

December 21, 2016

21st December 2016 – We are part of the  UK’s largest free and impartial advice-giving network with offices throughout Waveney, are we’re  looking for a new volunteer Receptionist to join the team in Beccles. Full training will be given for this … [ Read More ]

Thanks for supporting our Volunteer Open Day

November 18, 2016

18th November 2016 –  The first volunteer recruitment Open Day held here at our new location was a great success. Many thanks to everyone who dropped in to find out about what we do to support the local community and how … [ Read More ]

Volunteer Open Day, November 9th, 10am-4pm

October 21, 2016

21st  October 2016 – Having recently moved into larger premises Citizens Advice in Lowestoft is looking to recruit more volunteers in all areas of the organisation. The charity is opening its doors at St Margaret’s House, Gordon Road on Wednesday … [ Read More ]

CAB on the move!

August 19, 2016

30 August 2016 –  Our Lowestoft office has moved! After 20 years at 36, Gordon Road the Bureau is now located at No.10 Gordon Road better known to everyone as St. Margaret’s House, formerly home to Lowestoft’s Registrars’ Office and Suffolk’s … [ Read More ]

Universal Credit Goes Full Service

June 13, 2016

On 25th May 2016 all new claimants of working age who live in either NR32, NR33, NR34 4 or  IP19 1 and want to claim means tested benefits will need to claim Universal Credit.  The same applies to people on … [ Read More ]

Volunteers Needed

January 8, 2016

We are part of the  UK’s largest free and impartial advice-giving network with offices throughout Waveney, are we’re  looking for new volunteers of all ages to join the team in Lowestoft. Successful applicants will join our team of over 40 … [ Read More ]

Supporting the community for 50 years

August 21, 2015

August 2015 – Citizens Advice has been operating continuously in Lowestoft since August 1965 though it was initially established in 1941 as a ‘Wartime Bureau’ based in London Road North to help run the Red Cross message service. The present … [ Read More ]

Update on the State Pension

November 28, 2014

Nov 27th 2014 – State Pension is changing from 6 April 2016 for people who reach State Pension age on or after that date. This affects you if you are a man born on or after 6 April 1951 or … [ Read More ]

Free Debt Advice in Lowestoft and North Suffolk

October 24, 2014

October 24th 2014 – Citizens Advice offers free impartial advice on a range of issues that cause people difficulties including debt and money concerns. Here in Lowestoft we have a specialist team of qualified and accredited Debt Advisers on hand … [ Read More ]

Anglian Water urge extra caution

August 6, 2014

Aug 6th 2014 –   Anglian Water, the company that maintains the sewer network in our area,  is urging extra caution over possible bogus callers in the region after Anglian Water branded work clothing was stolen during a burglary at one … [ Read More ]

Have you been unfairly dismissed or unfairly treated at work?

June 18, 2014

June 18th 2014 – Last year the government introduced fees for people wanting to challenge employers through employment tribunals.  With increasing job insecurity, the rise in zero hours contracts, agencies withholding wages and discrimination in the workplace, employees need to be … [ Read More ]

New Ofcom Advice on Preventing Nuisance Calls

May 27, 2014

27 May 2014 – Consumers now have easier access to information about preventing and dealing with nuisance calls and messages, following the launch of new consumer guides from Ofcom. The first guide is a short online educational video that offers … [ Read More ]

Scams involving fake CAB phone calls

April 30, 2014

30 April 2014 – There have been recent reports that imposters claiming to be CAB Advisers are cold-calling and texting members of the public and pretending to offer them help with accident claims, in an attempt to scam them out … [ Read More ]

WASPs Buzzing at St Margaret’s Church Hall Advice Event

April 20, 2014

March 2014 – North East Suffolk Citizens Advice Bureau (NESCAB), a leading independent charity in Waveney held its first major public event under the Big Lottery funded WASP project on Tuesday 25th March 2014. The WASP partners (North East Suffolk … [ Read More ]

Lottery Win for Advice in Waveney

January 20, 2014

December 2013 – North East Suffolk Citizens Advice Bureau (NESCAB), a leading independent charity in Waveney, was delighted to announce it had secured £350,000 from the Big Lottery Advice Services Transition Fund at an event held recently. The money will be … [ Read More ]

Mis-sold energy by Scottish Power?

December 17, 2013

Recently Ofgem found that Scottish Power broke the rules about sales practices between October 2009 and January 2012. As a result, if you were eligible for a Warm Home Discount in the winter of 2012-2013, Scottish Power will give you … [ Read More ]

Choice and support for Universal Credit claimants

When 8 million households are told that their benefits are being stopped and they need to apply for Universal Credit (UC) it is likely that Citizens Advice is likely to the first place many people turn for support.  Our research … [ Read More ]

Payday loans: know your rights

Don’t let short term debt lead to long term problems. Need help with your payday loan? Visit the payday loan pages on Adviceguide. You can contact Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem. Alternatively you … [ Read More ]

Whether Staff or Volunteers, we are totally dedicated to helping solve people's problems

Whether Staff or Volunteers, we are totally dedicated to helping solve people's problems

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