Help using this site

This Help section is designed to help people to use this website. If you are seeking help on a particular problem such as debt, housing or other issue, then please navigate to the relevant page or email us.

Site structure and navigating around this website

We have designed the site to make it as easy to navigate as possible. If you are finding it hard to find what you want you have two options:

  • Call up the Site map which shows the structure and all the pages that exist on this website. It is in alphabetical order.
  • Alternatively, use the ‘Search this site’ function by entering your query into the search box at the top right of the screen.

All text links are blue and may be underlined. When you move your mouse cursor over a link (known as ‘roll over’), the cursor will change from a ‘pointer’ icon to a ‘hand’ icon to tell you the link is active. Once you have clicked on a link and viewed the content, the link will change to turquoise and will remain so until you clear your computer’s cache. This way, you can always tell which sections you have looked at.

What are PDFs and how do I read them?

PDF stands for Portable Document File. You need a plug-in called Adobe Acrobat Reader to view these files which you can download for free from Adobe’s website. Recent versions of Acrobat Reader have a Read Out Loud facility, which can be found under the View menu.

How can I view a Word file if I don’t have Word software?

A free Word viewer is available from Microsoft at the Microsoft Download Center simply search for ‘Free Word viewer’. Open source (free) versions of similar software can be accessed at

Viewing videos on this site

We have some Citizens Advice Bureau videos on this site that require Adobe Flash Player to view. If you have trouble viewing videos, you might not have this installed. To get this free browser plug-in download here.

Other issues

If you still need help using this site, please contact us.

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