Contact / Visit Us (Offices, Online, Outreach)
You can contact us by visiting one of our drop-in sessions or by submitting an online secure form. We regret it is not possible to contact us by telephone at the moment.
As a charity our free, impartial advice is available to anyone and you may visit any of our drop-in locations, including any of our outreach venues listed below, even the Community Centres or Doctors’ Surgeries etc, no matter where you live.
All bus and rail timetables can be found online here.
Before you contact us for advice, you may like to look at our Advice Pages or refer to the comprehensive Citizens Advice Advice Guide website that provide a wealth of information that may help you straight away.
If you have a particular issue to discuss, please refer to our What to bring when you visit a bureau (pdf) guide to save time when you visit.
If you cannot visit us at one of our drop-in sessions and you have a New Advice Enquiry, we can proceed much quicker if you fill out and submit one of our secure on-line forms relevant to the topic;
Debt and Money Benefits Housing Employment
Family and relationships Other problems
To contact us on a general matter, to cancel an appointment for example, please send an email to
bureau@nescab.cabnet.org.uk
Please also use this email address for general comments, compliments or complaints about our service.
Please do not use this email address if you are seeking advice as under Data Protection laws we need to have your express agreement and permission before we can act. A statement to this effect is found at the end of the secure online forms only.
Thank you
Lowestoft
Lowestoft – new office location from 30 August 2016
Citizens Advice North East Suffolk
St Margaret’s House, Gordon Road
Lowestoft NR32 1JQ
(opposite Wilko)
General email (not advice enquiries) : bureau@nescab.cabnet.org.uk
For online advice, use the form found here
Opening Times – drop-in sessions, no appointment necessary
Monday: 09.30 – 15.00
Tuesday: 09.30 – 15.00
Wednesday: Closed
Thursday: 09.30 – 15.00
Friday: 09.30 – 15.00
Map and directions
The office is situated on Gordon Road in the town centre opposite Wilko, behind Clarke’s shoe shop.
By Bus
As well as local routes, there are buses to the town centre bus station from Great Yarmouth, Beccles, Bungay, Halesworth, Southwold and Norwich.
By train
Lowestoft train station is within 10 minutes walk of the bureau. The station links Lowestoft to Ipswich and Norwich.
By car
There are several car-parks within 5 minutes walk of the bureau in Clapham Road, Battery Green Road and The Britten Centre.
Beccles
Beccles
Citizens Advice North East Suffolk
12 New Market
Beccles NR34 9HB
Tel: 01502 717715
General email (not advice enquiries) : bureau@nescab.cabnet.org.uk
For online advice, use the form found here
Opening Times – drop-in sessions, no appointment necessary
Monday: 09.30 – 14.30
Tuesday: Closed
Wednesday: 09.30 – 14.30 (closed for staff training every 2nd Wednesday of each month)
Thursday: Closed
Friday: 09.30 – 14.30
Map and directions
The Beccles office is situated on New Market in the town centre opposite Durrants Estate Agents, about 100m south from St Michael’s Church.
By bus
All bus routes that serve Beccles have stops that are less than 5 minutes walk from the bureau.
By train
Beccles train station is within 10 minutes walk of the bureau. The station links Beccles to Lowestoft and Ipswich.
By car
There are several car parks within 5 minutes walk of the bureau in Hungate Lane, Blyburgate and Newgate.
Bungay
Bungay
Citizens Advice North East Suffolk
8 Chaucer Street
Bungay NR35 1DT
Tel: 01986 895827
General email (not advice enquiries) : bureau@nescab.cabnet.org.uk
For online advice, use the form found here
Opening Times – drop-in sessions, no appointment necessary
Monday: Closed
Tuesday: 09.30 – 14.30
Wednesday: Closed
Thursday: 09.30 – 14.30
Friday: Closed
Map and directions
The Bungay office is situated on Chaucer Street, almost opposite the Scales Street car park.
By bus
All bus routes that serve Bungay are convenient, with the stops in Earsham Street less than 2 minutes walk from the bureau.
By train
There is no train station in Bungay.
By car
There is a car-park in Scales Street , just off Chaucer Street almost opposite the bureau, and limited on-street parking in Earsham Street and Broad Street.
Halesworth
Halesworth
Citizens Advice North East Suffolk
Halesworth Volunteer Centre
London Road IP19 8LW
General email (not advice enquiries) : bureau@nescab.cabnet.org.uk
For online advice, use the form found here
Opening Times – drop-in session, no appointment necessary
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: 10.00 – 12.00
Map and directions
The Halesworth office is based at the Halesworth Volunteer Centre. It is on the corner of London Road and Saxons Way, next to Rainbow Supermarket. The service will continue to operate out of the Waveney Local Office although it is no longer used by Waveney District Council.
By bus
All bus routes that serve Halesworth are convenient, with the stops in Saxons Way.
By train
The train station is within 15 minutes walk of the bureau with links to Beccles, Lowestoft and Ipswich.
By car
There is car-parking in the town centre, about 5 minutes walking distance. This includes two hours free at Market Place, and one hour free at Thoroughfare. There is a Pay & Display car park by The Angel Inn, about 3 minutes walk away.
Outreach Locations, Dates and Times
Citizens Advice Outreach Locations
You may visit any of our locations, including any of our outreach locations, even the Children’s Centres, no matter where you live or whether you have children or not. These are ‘drop-in’ sessions, unless otherwise stated.
If you have a particular issue to discuss, please refer to our What to bring when you visit a bureau guide to save time.
Locations are being added all the time so please check back for new venues and changes to the times and days when an Adviser is available.
Our latest outreach calendar will be updated regularly;
Venues & Days
Marram Green Community Centre, Hall Rd, Kessingland NR33 7AH
1st, 3rd and 4thWednesday, each month 9.30 – 1.00pm
Note – now closes at 1.00pm
Whitton Life, Whitton Green, South Lowestoft NR33 9AZ – 2nd Thursday each month 12.00 – 2.00pm
Please note from April 2018 our outreach service is no longer available in Reydon or Oulton Broad
Online Feedback
Online Feedback
We’re always appreciative of your comments and like receiving confirmation that we have made a difference to your lives. Please let us know about your experience with Citizens Advice North East Suffolk and also tell us if you think we could do something better or could improve our service to you in any way.
We welcome feedback from clients as it helps us improve our service to you. If you require a copy of our complaints procedure please contact us or refer to the Citizens Advice Complaints Policy available online.
Please email: bureau@nescab.cabnet.org.uk or use the form below.
