Contact / Visit Us (Offices, Online, Outreach)

You can contact us by visiting one of our drop-in sessions or by submitting an online secure form. We regret it is not possible to contact us by telephone at the moment.

As a charity our free, impartial advice is available to anyone and you may visit any of our drop-in locations, including any of our outreach venues listed below, even the Community Centres or Doctors’ Surgeries etc,  no matter where you live.

All bus and rail timetables can be found online here.

Before you contact us for advice, you may like to look at our Advice Pages or refer to the comprehensive Citizens Advice Advice Guide website that provide a wealth of information that may help you straight away.

If you have a particular issue to discuss, please refer to our What to bring when you visit a bureau (pdf) guide to save time when you visit.

If you cannot visit us at one of our drop-in sessions and you have a New Advice Enquiry, we can proceed much quicker if you fill out and submit one of our secure on-line forms relevant to the topic;

Debt and Money     Benefits     Housing     Employment

Family and relationships    Other problems

To contact us on a general matter, to cancel an appointment for example, please send an email to

bureau@nescab.cabnet.org.uk

Please also use this email address for general comments, compliments or complaints about our service.

Please do not use this email address if you are seeking advice as under Data Protection laws  we need to have your express agreement and permission before we can act. A statement to this effect is found at the end of the secure online forms only.

Thank you

 

Lowestoft

Lowestoft – new office location from 30 August 2016

Citizens Advice North East Suffolk
St Margaret’s House, Gordon Road
Lowestoft NR32 1JQ

(opposite Wilko)

General email (not advice enquiries) : bureau@nescab.cabnet.org.uk

For online advice, please use the form found here

Opening Times – drop-in sessions, no appointment necessary

Monday: 09.30 – 15.00
Tuesday: 09.30 – 15.00
Wednesday: Closed
Thursday: 09.30 – 15.00
Friday: 09.30 – 15.00

Map and directions

The office is situated on Gordon Road in the town centre opposite Wilko, behind Clarke’s shoe shop.

By Bus

As well as local routes, there are buses to the town centre bus station from Great Yarmouth, Beccles, Bungay, Halesworth, Southwold and Norwich.

By train

Lowestoft train station is within 10 minutes walk of the bureau. The station links Lowestoft to Ipswich and Norwich.

By car

There are several car-parks within 5 minutes walk of the bureau in Clapham Road, Battery Green Road and The Britten Centre.

Beccles

Beccles

Citizens Advice North East Suffolk
12 New Market
Beccles  NR34 9HB

Tel: 01502 717715

General email (not advice enquiries) : bureau@nescab.cabnet.org.uk

For online advice, please use the form found here

Opening Times – drop-in sessions, no appointment necessary

Monday: 09.30 – 14.30
Tuesday: Closed
Wednesday: 09.30 – 14.30 (closed for staff training every 2nd Wednesday of each month)
Thursday: Closed
Friday: 09.30 – 14.30

Map and directions

The Beccles office  is situated on New Market  in the town centre opposite Durrants Estate Agents, about 100m south from  St Michael’s Church.

By bus

All bus routes that serve Beccles have stops that are less than 5 minutes walk from the bureau.

By train

Beccles  train station is within 10 minutes walk of the bureau. The station links Beccles to Lowestoft and Ipswich.

By car

There are several car parks within 5 minutes walk of the bureau in Hungate Lane, Blyburgate and Newgate.

Bungay

Bungay

Citizens Advice North East Suffolk
8 Chaucer Street
Bungay NR35 1DT

Tel: 01986 895827

General email (not advice enquiries) : bureau@nescab.cabnet.org.uk

For online advice, please use the form found here

Opening Times – drop-in sessions, no appointment necessary

Monday: Closed
Tuesday: 09.30 – 14.30
Wednesday: Closed
Thursday: 09.30  – 14.30
Friday: Closed

Map and directions

The Bungay office  is situated  on Chaucer Street, almost opposite the Scales Street car park.

By bus

All bus routes that serve Bungay are convenient, with the stops in Earsham Street less than 2 minutes walk from the bureau.

By train

There is no train station in Bungay.

By car

There is a  car-park in Scales Street , just off Chaucer Street almost opposite the bureau, and limited on-street parking in Earsham Street and Broad Street.

Halesworth

Halesworth

Citizens Advice North East Suffolk
Halesworth Volunteer Centre
London Road IP19 8LW

General email (not advice enquiries) : bureau@nescab.cabnet.org.uk

For online advice, please use the form found here

Opening Times – drop-in session, no appointment necessary

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: 10.00 – 12.00  (not open the 1st Monday each month)

Map and directions

The Halesworth office is based at the Halesworth Volunteer Centre. It is on the corner of London Road and Saxons Way, next to Rainbow Supermarket.  The service will continue to operate out of the Waveney Local Office although it is no longer used by Waveney District Council.

By bus

All bus routes that serve Halesworth are convenient, with the stops in Saxons Way.

By train

The train station is within 15 minutes walk of the bureau with links to Beccles, Lowestoft and Ipswich.

By car

There is car-parking in the town centre, about 5 minutes walking distance. This includes two hours free at Market Place, and one hour free at Thoroughfare. There is a Pay & Display car park by The Angel Inn, about 3 minutes walk away.

Outreach Locations, Dates and Times

Citizens Advice Outreach Locations

You may visit any of our locations, including any of our outreach locations, no matter where you live. These are ‘drop-in’ sessions, unless otherwise stated.

If you have a particular issue to discuss, please refer to our What to bring when you visit a bureau guide to save time.

Venues & Days

Marram  Green Community Centre, Hall Rd, Kessingland NR33 7AH
1st, 3rd and 4th Wednesday, each month  9.30 – 1.00pm

Whitton Life, Whitton Green, South Lowestoft NR33 9AZ – Thursdays;

27th September, 25th October, 22nd November, 20th December, 17th January, 14th February, 14th March 2019.

Please note from April 2018 our outreach service is no longer available in Reydon or Oulton Broad

 

 

Online Feedback

Online Feedback

We’re always appreciative of your comments and like receiving confirmation that we have made a difference to your lives. Please let us know about your experience with Citizens Advice North East Suffolk and also tell us if you think we could do something better or could improve our service to you in any way.

We welcome feedback from clients as it helps us improve our service to you. If you require a copy of our complaints procedure please contact us or refer to the Citizens Advice Complaints Policy available online.

Please email: bureau@nescab.cabnet.org.uk or use the form below.

 

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For confidentiality and security reasons we will not automatically email you a copy of the information you supply to us. If you wish to have receive a summary of your submission by email, please contact bureau@nescab.cabnet.org.uk with sufficient information for us to locate your file.

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