Contact us
PLEASE NOTE ALL OUR OFFICES AND OUTREACHES ARE NOW CLOSED FOR ALL FACE TO FACE CONTACT
Coronavirus 19 / COVID-19
We regret that owing to the impact of Coronavirus 19 / COVID-19 we have had to close all our offices for face to face advice until further notice and focus on e-mail and telephone advice. The best way to contact us is via this website. Ideally – please go to the advice section relevant to the matter you would like advice about and press the option entitled ‘request e-mail advice’. This will bring up a specific form for you to complete which will provide us with some essential information that will help us to help you with your enquiry.
Please see links below:-
Debt and Money Benefits Housing Employment
Family and relationships Other problems
PLEASE ENSURE THAT YOU GIVE US AN E-MAIL ADDRESS WE CAN USE TO RESPOND TO YOU OR IF THIS IS NOT POSSIBLE PLEASE GIVE US A CONTACT TELEPHONE NUMBER.
We have a limited capacity to take telephone calls – we plan to have our phone lines open Monday to Friday between 9.30 am and 2.30pm follows:-
Tel: 01502 518510 / 01502 717715
Before you contact us for advice, you may like to look at our Advice Pages or refer to the comprehensive Citizens Advice Advice Guide website that provide a wealth of information that may help you straight away.
Other sources
Citizens Advice National Advice line
Telephone 03444 111 444
Text relay 03444 111 445
Citizens Advice Universal Credit – Help to Claim Line
Free phone 0800 144 8444
Text 18001 0800 144 8444
Citizens Advice Consumer Helpline
https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
or by phone:-
Citizens Advice consumer helpline:
Telephone 0808 223 1133
Textphone: 18001 0808 223 1133
Lowestoft
Lowestoft –
Citizens Advice North East Suffolk
St Margaret’s House, Gordon Road
Lowestoft NR32 1JQ
(opposite Wilko)
For online advice, please use the form found here
Map and directions
The office is situated on Gordon Road in the town center opposite Wilko, behind Clarke’s shoe shop.
By Bus
As well as local routes, there are buses to the town center bus station from Great Yarmouth, Beccles, Bungay, Halesworth, Southwold and Norwich.
By train
Lowestoft train station is within 10 minutes walk of the bureau. The station links Lowestoft to Ipswich and Norwich.
By car
There are several car-parks within 5 minutes walk of the bureau in Clapham Road, Battery Green Road and The Britten Centre.
Beccles
Beccles –
Citizens Advice North East Suffolk
12 New Market
Beccles NR34 9HB
Tel: 01502 717715
For online advice, please use the form found here
Map and directions
The Beccles office is situated on New Market in the town centre opposite Durrants Estate Agents, about 100m south from St Michael’s Church.
By bus
All bus routes that serve Beccles have stops that are less than 5 minutes walk from the bureau.
By train
Beccles train station is within 10 minutes walk of the bureau. The station links Beccles to Lowestoft and Ipswich.
By car
There are several car parks within 5 minutes walk of the bureau in Hungate Lane, Blyburgate and Newgate.
Bungay
Bungay
Citizens Advice North East Suffolk
8 Chaucer Street
Bungay NR35 1DT
Tel: 01986 895827
For online advice, please use the form found here
Map and directions
The Bungay office is situated on Chaucer Street, almost opposite the Scales Street car park.
By bus
All bus routes that serve Bungay are convenient, with the stops in Earsham Street less than 2 minutes walk from the bureau.
By train
There is no train station in Bungay.
By car
There is a car-park in Scales Street , just off Chaucer Street almost opposite the bureau, and limited on-street parking in Earsham Street and Broad Street.
Halesworth
Halesworth
Citizens Advice North East Suffolk
Halesworth Volunteer Centre
London Road IP19 8LW
For online advice, please use the form found here
Map and directions
The Halesworth office is based at the Halesworth Volunteer Centre. It is on the corner of London Road and Saxons Way, next to Rainbow Supermarket. The service will continue to operate out of the Waveney Local Office although it is no longer used by Waveney District Council.
By bus
All bus routes that serve Halesworth are convenient, with the stops in Saxons Way.
By train
The train station is within 15 minutes walk of the bureau with links to Beccles, Lowestoft and Ipswich.
By car
There is car-parking in the town centre, about 5 minutes walking distance. This includes two hours free at Market Place, and one hour free at Thoroughfare. There is a Pay & Display car park by The Angel Inn, about 3 minutes walk away.
Outreach Locations, Dates and Times
Citizens Advice Outreach Locations
You may visit any of our locations, including any of our outreach locations, no matter where you live. These are ‘drop-in’ sessions, unless otherwise stated.
If you have a particular issue to discuss, please refer to our What to bring when you visit a bureau guide to save time.
Venues & Days
Marram Green Community Centre, Hall Rd, Kessingland NR33 7AH
1st and 3rd Wednesday, each month 9.30 – 1.00pm
Wednesday 18th December 2019 is the last outreach of this year
We return on:
Wednesday 15th January 2020
Online Feedback
Online Feedback
We’re always appreciative of your comments and like receiving confirmation that we have made a difference to your lives. Please let us know about your experience with Citizens Advice North East Suffolk and also tell us if you think we could do something better or could improve our service to you in any way.
We welcome feedback from clients as it helps us improve our service to you. If you require a copy of our complaints procedure please contact us or refer to the Citizens Advice Complaints Policy available online.
