Universal Credit campaign success

October 24th 2017 – It’s been a brilliant couple of weeks for our Universal Credit campaign. We’ve had two fantastic wins for our clients. The Work and Pensions Secretary announced that the helpline people call to claim Universal Credit will be free, rather than up to 55p per minute. All claimants will be told they can get an advance payment after 2 weeks, too, so so they’re not waiting 6 weeks for an income. We have been calling for both changes since July, and they will have a positive impact for thousands of people. 

The changes are a result of people across national and local Citizens Advice working together to push Universal Credit up the Government’s priority list through news coverage and engagement with politicians. When MPs debated Universal Credit for 5 hours and mentioned Citizens Advice’s evidence 40 times.

If you need help with your Universal Credit application, please visit one of our offices or email us here

If you have already applied for UC and if you live in Waveney and want to tell us your experience please email your stories here on the email General Enquiry Form or email our Campaigns Manager on deputy@nescab.cabnet.org.uk

Thank you!




Self Help

Launch Now

Email Us

Send Email

Support Us



Read More


& News

Our Partners