Privacy & Cookies
Information we may collect about you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data) and the resources that you access.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Storage of your data
Some of the data which we record may not seem directly relevant to your query but it is used for statistical purposes, with the aim of improving the service provided to all clients of Citizens Advice.
None of the forms on this site contain hidden fields and so, apart from the date and time of the request, will pass to us only the information which you have typed in or chosen to upload. If you have provided an e-mail address, you should receive a copy of your submission via that address.
This charity makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, this charity cannot ensure or guarantee the security of information when it is being transmitted.
If you are still concerned about confidentiality then please contact us by phone or in person.
The data we store is shared with certain other Citizens Advice offices which are working in partnership to provide the best possible service to clients.
This charity is subject to regular audits by the Citizens Advice national association, the Community Legal Service and Office of the Immigration Services Commission. The people who do these audits will sign a confidentiality statement, as do all our staff.
Please note that giving us permission to keep records in this way does not allow us to contact other agencies on your behalf or to pass any information on to them, unless we are required to do so by law. Where contacting a third party is necessary, in order to deal with your enquiry, we will request your express permission.
Access to information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added.
Cookies enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
Cookies are nothing to be afraid of – we don’t store personal or sensitive information in the cookies we create. The only cookies used by this site are analytical cookies, which allow us to compile anonymous statistics of visitors to our website.
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, visit www.allaboutcookies.org which provides more information on how to do this.
Third Party Cookies
Some on the cookies stored on your computer that relate to our website will not be directly related to us. Examples are Google Analytics, Clicky web analytics, and Share Tools. Google Analytics and Clicky web analytics help us view and analyse visitor information; such as browser versions, visitor numbers, and response to marketing activity. Data related to usage of this website, including IP addresses, is transferred and saved on third party servers in order to analyse the overall user behaviour. This information enables us to improve the website and your visiting and usage experience and can only be seen only by us, Google and Clicky. Nothing confidential is ever stored.
‘Share tools’ refers to if you decide to ‘share’ any of this charity’s content with anyone via any of the social networks. In this case you may be sent cookies from these websites. We cannot control the creation of these cookies, so we suggest you visit these third-party websites for more information about their cookies and how to manage them.