Finding advice about an issue can be really frustrating and bewildering. But we’re experts in helping people solve problems, so to make it easier, we’ve identified 6 typical areas where people need assistance:
Debt & Money Advice
Getting into debt is easy – but getting out is much harder. If you’re in debt, you need to take action quickly to stop the situation getting any worse. We’re trained to advise you on your options and offer solutions. More
Whether you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran, you should make sure you’re getting the benefits you’re entitled to. More
You need to know your rights & responsibilities whether you’re renting or paying a mortgage. You could be evicted from your home if you don’t keep up your mortgage payments or fall behind with your rent. We can help you avoid being evicted, or if you’re homeless, to find a new home. More
If you’re in a job, you need to know what your rights are. Employment law can be complicated but we can explain things to you and offer you advice on your options. More
Family & Relationships Advice
If your relationship has broken down, you need to know your rights. For example, whether you’re entitled to stay in the home or who the children should live with. More
There are a range of other areas where you might have problems such as immigration, education, health, utilities, legal issues and tax. We can provide advice. More
Note: some areas of law are particularly complex and advice often needs to be tailored to individual circumstances. This is especially so for people aged under 18, students, people from abroad and British nationals returning from an extended period abroad. We recommend that if you fall within one of these groups you complete our form Request Advice – Other Problems as the information on our website may not adequately cover your particular situation.
But if the advice offered on these pages isn’t suitable and you feel you need more catered advice, we have three more ways for you to access help;
- Use the Citizens Advice Self-help service.
- Email us by clicking on the ‘Request Advice’ button which can be found on the page appropriate to your problem.
- Phone us – but note that it is actually slower to get a response from us this way due to our phones being extremely busy. See Contact us
When you request advice you will be presented with a form to complete. This secure and confidential form asks for some information about you and about your problem. You can remain anonymous if you wish. The forms have been designed to give us enough information about your problem for us to be able to advise you. The more initial information you can give us the more quickly we will be able to assist you. There is also the option to upload relevant documents to the form.
We may need to get in touch with you for additional information before we can advise you or before arranging an appointment.