Mis-sold energy by Scottish Power?

Recently Ofgem found that Scottish Power broke the rules about sales practices between October 2009 and January 2012. As a result, if you were eligible for a Warm Home Discount in the winter of 2012-2013, Scottish Power will give you a one-off cheque for £52 or credit your account by £52.

If you were put out of pocket because you bought your energy from Scottish Power, there will also be a compensation fund. You’ll be eligible to apply for this if you signed up to a contract either:

  • face-to-face between October 2009 and September 2011, or
  • over the phone between October 2009 and January 2012.

You can’t apply for compensation if you signed up online or in another way, or outside these times.

You can claim from the compensation fund as well as getting the extra Warm Home Discount payout.

Scottish Power will contact you by letter or email if they think you may have been affected by the mis- selling. You’ll get a unique reference number, but you can still apply for compensation if you don’t have this.

Scottish Power will need to know who your old energy supplier was and the name of your old tariff. They’ll work out the compensation by comparing the tariff you were on with your old supplier and the one you signed up to with Scottish Power. They aim to process all applications within 28 days.

To claim go to www.scottishpower.co.uk.

You can also ring one of these dedicated phone numbers: 0800 074 0362 and 0845 030 3048.


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